Virgin Atlantic Cancels Resumption Of Service To Cuba Due To "Unique Complexities Cuban Operations"; British Airways Does Not Service Cuba. Politics/Pandemic At Play?

Background: On 24 April 2022, London, United Kingdom-based Virgin Atlantic Airways reported that the company would again service Jose Marti International Airport (HAV) in Havana, Republic of Cuba, from 1 November 2022 with three flights per week (Tuesday, Friday, Sunday) using a Boeing 264-seat, three-class configutation 787-9 Dreamliner aircraft from London Heathrow (LHR). Hounslow, United Kingdom-based British Airways does not service the Republic of Cuba.

Network Update – 26 May 2022

As we emerge from the pandemic we’ve had to make careful decisions about our network, with regular review of our flying schedules. We’re disappointed to confirm that due to the unique complexities of Cuban operations, we have taken the difficult decision to withdraw our plans for London Heathrow – Havana services. Our services scheduled to commence from 30th October 2022, operating as a Winter-only service until 24 March 2023, will be cancelled.

We sincerely apologise for disrupting customers’ plans to visit this vibrant and much-loved leisure destination. In recent years Virgin Atlantic operated the UK’s only direct scheduled flights to Havana, working closely with valued partners in the UK and Cuba to support holidaymakers to discover this vibrant and much-loved leisure destination . We will keep options under review to return to this unique part of the Caribbean in the future. As it stands, we do not have plans to operate the service in Winter 2023.

We apologise for any inconvenience caused by these changes. Our flexible booking policy allows customers to amend their flights, should they wish, with no change fees, all the way until 31 December 2023. If any re-routing is not suitable, affected customers can also choose to request a refund.

Bookings affected by these changes were updated in your GDS on Saturday 28 May 2022. Please check here regularly for updates to travel restrictions and here for specific flight status. We will continue to keep you up to date with all the latest updates to schedule and travel restrictions, You can stay connected with Virgin Atlantic Partner Hub and sign up to be the first to hear from us. Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

Sales Support

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.

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For DL ticketed customers please contact UK Delta Sales Support on 0800 783 0747 or Email SalesSupport.uk@delta.com. For Delta’s up to date information please visit Delta Professional: pro.delta.co.uk